Terms of service

Terms of Service 

SECTION 0 - DEFINITIONS

In these terms and conditions, the following definitions apply:

- Cooling-off Period: The period within which the consumer can exercise their right of withdrawal.

- Consumer: A natural person not acting in the exercise of a profession or business who enters into a distance contract

with the entrepreneur.

- Ongoing Contract: A distance contract concerning a series of products or services with obligations spread over time.

- Right of Withdrawal: The consumer's option to withdraw from the distance contract within the cooling-off period.

- Entrepreneur: The natural or legal person offering products or services remotely to consumers.

- Distance Contract: A contract concluded between the entrepreneur and the consumer using remote communication

techniques.

- CESOP: The Central Electronic System of Payment Information introduced by the EU to monitor payment service

providers.

SECTION 1 - COMPANY INFORMATION

Business Name: TVM E-Commerce (We're in the middle of a name change) 

Chamber of Commerce (KvK) Number: 92078184

VAT Number: NL865876198B01

Business Address: H.Kamerlingh Onnesweg

SECTION 2 - APPLICABILITY

These terms and conditions apply to every offer made by the entrepreneur and to every distance contract concludedbetween the entrepreneur and the consumer. Before finalizing an agreement, the terms will be made available

electronically or otherwise.

SECTION 3 - THE OFFER

All offers are non-binding. The entrepreneur reserves the right to modify offers at any time. Total costs, including

shipping fees, customs duties, and other additional charges, will be clearly specified.

SECTION 4 - THE AGREEMENT

The agreement is established once the consumer accepts the offer and complies with the specified terms. The

entrepreneur will confirm acceptance via email.

SECTION 5 - RIGHT OF WITHDRAWAL

Consumers have the right to withdraw from the contract within 14 days of receiving the product without giving any

reason. Return shipping costs are borne by the consumer.

SECTION 6 - COSTS IN CASE OF WITHDRAWAL

Payments made by the consumer will be reimbursed within 14 days of the withdrawal notice, provided the returned

product is received in its original condition.

SECTION 7 - CUSTOMS AND VAT

The customer is responsible for complying with all local laws regarding the importation of goods, including payment of

import duties, taxes, and customs clearance costs.TVM E-Commerce does not act as the importer of record. All additional costs, including administrative fees imposed by postal or

courier services, are the customer's responsibility. TVM E-Commerce provides the necessary documentation for shipping but cannot guarantee compliance with all local import regulations.

SECTION 8 - CESOP COMPLIANCE

In accordance with EU regulations from 2024, payment service providers register transaction data in the CESOP

system. TVM E-Commerce complies with these regulations, which may impact how payments are monitored and reported.

SECTION 9 - CONFORMITY AND WARRANTY

TVM E-Commerce ensures products conform to the agreement and applicable legal requirements. Complaints regarding defects

must be submitted in writing within 14 days of receipt. Returned products must be in their original packaging and

condition.

SECTION 10 - DELIVERY

Orders will be delivered within 30 days unless otherwise agreed. In the event of a delay, TVM E-Commerce will notify the consumer

within 14 days of order placement.

Orders are shipped under terms that make the customer the responsible party for import processes. TVM E-Commerce is not responsible for delays or issues during customs clearance. Failure to fulfill import obligations does not qualify for order

cancellation or refund.

SECTION 11 - COMPLAINT RESOLUTIONComplaints must be submitted in writing within 7 days of identifying the issue. TVM E-Commerce will respond within 14 days. If a

longer resolution period is needed, an estimated timeline will be provided.

SECTION 12 - DISPUTES

These terms are governed by Dutch law. Disputes will be resolved amicably where possible. If unresolved, disputes

shall be submitted to the competent Dutch court.

SECTION 13 - THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party tools and links. We are not responsible for content, functionality, or privacy

policies of such third parties. Use at your own risk.

SECTION 14 - USER FEEDBACK AND COMMENTS

By submitting ideas or feedback, you grant us unrestricted rights to use, edit, or share them without obligation.

SECTION 15 - PERSONAL INFORMATION

Personal data submitted through our website is governed by our Privacy Policy.

SECTION 16 - ERRORS AND INACCURACIES

We reserve the right to correct errors or omissions and update information at any time without notice.

SECTION 17 - PROHIBITED USESYou may not use the site or its content for unlawful purposes, to violate laws or infringe on intellectual property, or

engage in fraudulent activities.

SECTION 18 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted service. Use of our services and products is at your own risk. We are not liable for

damages arising from use or inability to use our site or products.

SECTION 19 - INDEMNIFICATION

You agree to indemnify and hold TVM E-Commerce harmless from claims resulting from your breach of these Terms or violation of

any laws.

SECTION 20 - SEVERABILITY

If any part of these Terms is found unlawful or unenforceable, the remaining provisions shall remain in full effect.

SECTION 21 - TERMINATION

These Terms remain in effect until terminated by either party. If you fail to comply, we may terminate the agreement

without notice.

SECTION 22 - ENTIRE AGREEMENT

These Terms constitute the full agreement between you and TVM E-Commerce, superseding prior agreements or communications.

SECTION 23 - GOVERNING LAWThese Terms are governed by Dutch law.

SECTION 24 - UPDATES TO TERMS

We reserve the right to modify these Terms at any time. Continued use of our services constitutes acceptance of the

changes.

SECTION 25 - PRODUCT USE AND HEALTH DISCLAIMERS

25.1 Products are for cosmetic use only. Individual results may vary. Perform a patch test prior to full use.

25.2 For external use only. Discontinue use if irritation occurs. Consult a healthcare provider if needed.

25.3 Website content is not a substitute for medical advice.

25.4 TVM E-Commerce is not liable for damages resulting from product use.