Refund policy
Refund Policy
At Juulis, we are committed to ensuring your satisfaction with every purchase. If you're not entirely happy with your order, we offer a straightforward refund policy.
Return Period:
You have the right to return any product purchased from Juulis within 14 days of the delivery date.
Return Conditions:
To qualify for a return, the following conditions must be met:
- The product must be unused and free from any signs of wear or damage.
- The product must be in its original packaging, including any tags, labels, or seals.
- The item must be in the same condition as when it was delivered to you.
How to Initiate a Return:
- Contact our customer support team with your order details to notify us of your intent to return the product.
- Once your return request is approved, we will provide instructions for sending the item back to us.
- After receiving and inspecting the product, we will process your refund.
Additional Information:
- Refunds will be issued to the original payment method used for the purchase.
- Return shipping costs may apply unless the return is due to an error on our part or a defective product.
- Please allow up to 7 business days for the refund to appear in your account after processing.
If you have any further questions or need assistance, please don't hesitate to reach out to us. Your satisfaction is our priority!